In a deeply disturbing case of financial betrayal, Sakshi Gupta, a relationship manager at ICICI Bank’s Kota branch, has been arrested for orchestrating a ₹4.58 crore fraud.
Over a span of three years, she cleverly manipulated internal systems and customer trust to siphon off money from fixed deposits and bank accounts.
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Gupta targeted 41 customers, most of whom were unaware of the slow financial bleed from their accounts.
Her strategy was both bold and deceptive. She would ask customers to fill out forms under the pretext of updating mobile numbers.
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In reality, she changed the registered numbers to those of her own relatives. As a result, the customers stopped receiving transaction alerts and OTPs, giving her full control to move funds unnoticed.
She closed 31 fixed deposit accounts prematurely, activated overdraft facilities without permission, and even fraudulently availed a personal loan of ₹3.4 lakh.
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In one shocking instance, she used an elderly woman’s account to transfer over ₹3 crore without the victim’s knowledge.
The stolen funds were reportedly invested in the stock market, where Gupta incurred significant losses.
The fraud was eventually uncovered during an internal audit, prompting her suspension and arrest.
ICICI Bank has taken action and assured that genuine customer claims have been addressed.
This case serves as a stark reminder of the importance of customer awareness and stronger internal checks in banking systems.
Financial institutions must remain vigilant to prevent trusted insiders from exploiting their positions and harming unsuspecting account holders.
