After entering into the Diagnostic Mode, I was asked to press the ‘Scooter Mode’ and choose the ‘Service’ option for them to be able to work on my scooter.
BHPian AdityaDeane recently shared this with other enthusiasts.
So, after owning SAIR for around 2 months and 10 odd days, I finally got a message and email on the 19th of December, that my scooter was out for delivery and then it showed delivered.
After this, my Ola Care+ Plan and Extended Warranty also got Activated. So, I thought let me put up another Service Request and see, maybe they’ll do something about it, now that the scooter is showing Delivered.
This time I put in the request through the Ola Electric website after logging in, and not from the App, as I usually did till now. And it worked.
I got a call from the Ola Service Centre guy on Saturday afternoon asking me what problem I was facing. I told him that while riding (short trips or long, doesn’t matter), I suddenly hear a thud sound, and then the scooter stops accelerating. It is still on, but changing the mode or accelerating doesn’t help. Sometimes it gets better with just a Reboot, sometimes I need to keep it off for 15-30 minutes, and then I can use it again.
So, he asked me to unlock my scooter, and press this ‘?’ icon 4-5 times, I didn’t know this also was of importance.
Upon clicking there, I reached this screen. The service technician asked me to send this screenshot to him on WhatsApp, and then he told me an OTP to enter in the displayed keypad to enter the Diagnostic Mode of the scooter.
After entering into the Diagnostic Mode, I was asked to press the ‘Scooter Mode’ and choose ‘Service’ option for them to be able to work on my scooter.
I was asked to click on the ‘i’ button next to the Green 3D Fix button towards Top Right to proceed.
After switching to the ‘Service Mode’, the status of the Diagnostic Server changed from Red to Green, indicating that they’re connected now.
These details and a few more values were then seen on a scroll-down page. Not sharing all of them, because I will have hidden most of them before sharing here.
After they got the data that they required about my issue, he asked me to Exit the Service Mode.
Then he asked me to check on the scooter after 2-3 hours, telling me that I would get a notification to download an update, and that should solve my problem. But, I didn’t get anything on Saturday, not even till before I went off to sleep.
He called me on Sunday morning, but I still did not get any download notification. Then he called me again this morning saying that he had asked the back-end team to do this on priority, and so I went out to check my scooter, and there was an ongoing Download indicator on the screen bottom, as I had kept “Auto Download Updates” in the ON position.
The update was for Move OS 3.1.6, and the size is 1.03GB, as can be seen in the screenshot above.
Software update-related details.
Once the software was downloaded, I was given to option to install now. I didn’t read back then, but Ola Electric suggests Rebooting the scooter before installing a new update.
Thankfully I didn’t encounter any error, and the update took about 1 hour and 1% battery juice to install.
Upon restarting, I was greeted by this message, which I closed as I had seen it earlier too. It has info about features not even present in the Air models and hence is a waste of time.
Was shown this update information again in the Software Update tab of the vehicle settings.
Finally, my new software is installed and ready to use.
- I still haven’t had the time to go out for a long spin and test out if anything has changed at all, or if the scooter still having those performance issues.
- I haven’t found any new UI changes, or Feature additions in my scooter.
- There is so much traffic jam and tourist rush in Manali these days, that going out on the road is a bad decision unless I want to inhale all the smoke coming from vehicles stuck in hours-long traffic jams, so will update about this problem once I actually get to test out my scooter probably around the New Year or after that, once this rush is over.
Hope this helps others out there. Thanks to connected tech, the service technician didn’t even have to visit me in person to sort these bugs, just sitting in his office in Mandi and giving orders saved him a 120Kms trip (one side) in the busiest time of the year, on the Mandi-Manali highway.
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