The one thing I have experienced multiple times is that the regard these guys have for Team BHP. Every time I experience some fraudulent practice, I straight away inform them that I’m an active member of Team BHP.
BHPian RiGOD recently shared this with other enthusiasts.
Ever since I bought my Fiesta Classic in 2014, I’ve been a loyal customer of Royal Sundaram (RS) insurance and till date I’ve had no major hiccups with them except for the latest mishap. As they were offering me Zero Depreciation cover, I’ve opted for the same till date and every year I also opt for the NCB Protector add on which allows me to make two claims a year without affecting my NCB. (Image attached).
On January 29th 2024, another car rear ended my vehicle and the damage was so extensive that I had no option but to opt for an insurance claim form Royal Sundaram. the surveyor inspected my policy and assured that as I have NCB Protector add on, I could make this claim without affecting the NCB and the claim process as well as repair went through via FASS.
Now that my renewal is due on 23/06/2024, Royal Sundaram is not letting me renew the policy stating that due to some internal company policy they’re not allowing renewal for some specific car models. The major gripe is, when I tried to renew the insurance with some other provider, the records show that I’ve made a claim last year and hence ineligible for 50% NCB!!!
A Royal Sundaram official has responded via telephonic conversation that, the NCB protector will only work if I renew the insurance with RS and they can’t let me renew owing to the company policy. I feel so cheated by this attitude of RS.
Seeking suggestions from fellow BHPians on what my next move should be. Should I take this to the consumer court or file a complaint with IRDAI?
Here’s what BHPian McLaren Rule had to add to this matter:
I think the fine print might well have precluded changing insurance provider and keeping the NCB. If you have that part of the policy, could you paste it here?
An update shared by RiGOD:
It states that the cover works only if policy is renewed via RS. But isn’t it fraudulent to deny renewal after imposing such a condition?
Here’s what BHPian that had to add to this matter:
You should involve the Ombudsman for sure to begin the proceedings. Consumer court is long drawn and you never know when it will reach its outcome.
Another option is to ask for an NCB retention letter from RS and use that letter to take a new insurance. If you have NCB protector as per the policy document, they should not have any hesitation to provide you with a NCB retention letter as well.
BHPian RiGOD shared the following update:
RS has finally agreed to let me renew the policy and I did the same right away. Thanks for the help mates!
The one thing I have experienced multiple times is that the regard these guys have for Team BHP. Every time I experience some fraudulent practice, I straight away inform them that I’m an active member of Team BHP and will surely post it here, 10 out of 10 times it has worked in my favour (touch wood).
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