While I was waiting at the service centre, my friend also came to get some accessories installed on his Triumph Street Triple 765 RS.
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Service Experience #5:
- First annual service @13k km
- Khivraj Triumph, Electronic City
In case anyone missed my previous post, I had a paid service package to be availed with another Triumph dealership but had to let it go after chasing them for 1.5 months to get a service slot.
Took the bike for the 1st annual service today with an odo reading of ~13,000 km.
Total bill amount came to 26,557/- at Khivraj Triumph. Before you fall off the chair reading that figure (I almost did! ), the service covered the below items –
- Wash
- Annual service with Oil change
- Brake pads change (Front & Rear) – Major expense
- Coolant Top up
- Chain clean and lube
- Gear lever adjustment on request
- Clutch lubrication and play adjustment on request
- Bluetooth Communication Module Software updation
Job card issue
I turned up at Khivraj Triumph at 10:30AM as per the appointment schedule, but they were unable to open a job card till ~2:30 PM. There was an issue with how the e-mail ID was updated earlier – possibly another mess made by the previous Triumph dealership and the software continued to throw an invalid e-mail exception whenever they tried to access my record on the Triumph CRM.
They had to log an issue with the backend team, who came took a remote desktop connection, investigated the error and fixed something from the backend before the job card was able to be opened.
Meanwhile, my friend had joined me with the Street Triple 765 RS to get some accessories fixed and all those jobs were completed before noon.
MAP Sensor Recall Update
The other Triumph dealership has been bluffing since 30th August when they said the MAP sensor recall had been registered and they are waiting for parts. What a joke of a service center!
Apparently, an entry called ‘prior’ (if I got it right from the SA) has to be created for ordering a recall part and 21 days is the expected lead time once the prior is created. No such thing had been created for my bike and Khivraj Triumph went ahead and did it.
Brake pads
I was under the impression that I used to get ~20k kms of life with brake pads on the Versys 650 and hence never really bothered to cross-check the brake pad condition before this service. But then my Nissin brake pads on the Versys were also changed at 13k kms only.
Turned out to be an expensive affair as these Nissin pads are extremely costly from Triumph.
Front brake pads were worn out completely, and another few hundred kms more would have cost me the rotors. Rear ones had about 1000 km or more left, but I got them changed anyway – considering the ~2k kms of riding expected before the year end.
Service quality – Khivraj Triumph, Electronic City
Big thanks to the service personnel – Surya and Praveen (and also Gaurav and Kevin from the sales team) for the excellent attention provided, and for arranging the brake pads on such short notice. It was almost ~3:30 PM when they realized the brake pads were completely shot, and that the pads were not in stock either. As with most other authorized service centers – they asked if the bike could be delivered on Monday evening, but when I told them I had to travel almost 4 hours extra back & forth additional for this – they went to arrange the alternatives.
Front brake pads were sourced from the warehouse and the rear ones were sourced from another center – parts arriving in by 6:30 PM when the center was expected to shut down. The SAs extended the shift beyond their normal working hours to complete the job and handed over the bike to me and another Speed Triple customer who came in for some minor work late in the evening.
Overall: Very satisfied with Khivraj Triumph as compared to the other Triumph dealership. Would recommend all Triumph owners to ditch that and get the work done at Khivraj instead.
Billing
Total bill amount came to 26,557/- out of which 10,457/- was for the items related to general service and 16,100/- was for the items related to the brake pads replacement.
Without AMC – Triumph service is expensive, no doubt, but given the service interval is annual rather than every 6 months as with some of the competing brands – the amount is not all that different, priced more than some Honda ownership reports on the forum and slightly less than Kawasaki reports on the forum for the first year of ownership.
Brake pad costs hurt though – no two ways about it! 16k is a pretty hard figure to digest and 30% can be saved by going aftermarket, or even more savings can be had by importing it from the UK.
I have a busy schedule next week before an upcoming ride, and couldn’t ask them to skip the replacement and opt for third party options at the last minute. Lesson learned to be better prepared next time.
When the service center is at Electronic City and you stay well up north, riding down is a breakfast ride in itself. More so with good company!
I rode the Street Triple 765 RS for ~40 kms. Still within the run-in timelines, but you still can feel the potential waiting to be unleashed. The engine character feels uncannily similar to the Tiger Sport 660 but with a significantly better-resulting pull. Can’t wait to experience the top-end post run-in!
The Street Triple had to get some accessories fixed and all those jobs were completed before noon. Check out these ultra-sexy scrolling indicators (please check on the image, if the GIF doesn’t work in the preview). I was tempted as well till I heard the price of it.
Waiting for the job card to be issued – there was an issue with how the e-mail ID was updated earlier – possibly another mess made by the previous Triumph dealership and the software continued to throw an invalid e-mail exception whenever they tried to access my record on the Triumph CRM.
They had to log an issue with the backend team, who came took a remote desktop connection, investigated the error and fixed something from the backend before the job card was able to be opened.
Nice and shining after a proper wash! I likey…
Meanwhile, I noticed this Tiger Sport waiting for accident repair / parts. Wonder if the Prospec add-on shield is a good idea:
By ~3pm the service is well underway and soon we realize that the brake pads are completely done! Parts were not in stock and had to be arranged as mentioned earlier:
The actual 17L fuel tank inside the large tank covering:
The tank housing also houses the air filter module:
Good job Triumph, only the plastic cover area needs to be removed to change the air filter, unlike the Versys where the side panels and the fuel tank were required to be removed to check the condition of the air filter:
The brake pads came in by well around 6:15 pm and work resumes:
10W50 Castrol Full Synthetic Oil, Castrol having a brand partnership with Triumph:
Showroom is closed and all the ladies have left by this time. Most of them men (Sales advisors, service advisors, guards, stayed back to finish the work a couple of our bikes).
They also get us egg puffs and chai. Thanks for the small but nice gesture
The other bike around is a Speed Triple RS belonging to a popular Youtuber, who is also known to my friend. We chat for some time while the bike is getting some last-minute wash and prep. Washing guys had already left before the owner requested for the same, so the service guys themselves got to it. Nice job!
Final round of checks – unfortunately, it took around 30 minutes more as there was an update to be installed for my Bluetooth communication module.
Finally ready to hit the road by around 8pm – thanks Khivraj Triumph – what a contrast between you guys and some of the lame folks at the previous dealership.
Back home by 9:40PM – what a long day to be out for a service! But then – bike is ready for yet another ride with friends before the year ends. More on that in the coming week.
PS: Shoutout to BHPian Raskolnikov.R who came up to chat at the service center and gave us company after this work was done. Was a lovely discussion – glad you are enjoying the Speed 400! All the best for your upcoming ride – Ride safe
Check out BHPian comments for more insights and information.
