The technician informed me that they’ll replace the “silver box” under warranty.
BHPian buzzy_boy recently shared this with other enthusiasts.
Update on the cranking problem:
After writing to the M&M customer care, someone from Mahindra Chennai called me to enquire about the problem.
I explained the problem in detail and shared my Team BHP ownership thread with them. They promised a thorough investigation and resolution for my issue.
Technicians from CAI Coimbatore picked my vehicle from home. After a couple of days, they told me that there was a current leak from a component called the “silver box”. This is the same component that was replaced earlier.
The technician informed me that they’ll replace the “silver box” under warranty. It took four days for the replacement parts to arrive. After replacement, got the vehicle back day-before-yesterday.
It was obvious that the technicians at CAI did not investigate the issue in depth earlier (My Mahindra XUV700 AX-5 D | Ownership Review), and that they replaced my battery without due diligence. I escalated the same to CAI leadership, and they have promised me to reimburse the cost for replacing the battery.
I shall post updates about how the vehicle is holding up in due course. However, this is a time for reflection for CAI Mahindra and M&M:
Why did the technicians not conduct a thorough investigation earlier.
Why is the “silver box” so unreliable.
What processes are in place to ensure that such negative customer service incidents don’t recur.
For now, I want to put this episode behind, and I would like to finally enjoy my vehicle in peace.
So, decided to give the vehicle new tyres for the new year.
Replaced the stock MRF Wanderers with Yokohama Geolanders at Sri Vaari aligners Coimbatore.
he stock tyres are 235/65/17. Was curious whether I could upsize to 245 section ones. However, the stock rims are 7.5 Js. So, I couldn’t safely upsize to 245s. Hence, decided against upsizing. Also, the dealer didn’t have Advan Sportz in stock. Due to these constraints, I went with the Geolanders.
Immediate impressions post replacement: There’s a noticeable improvement in grip. However, the tyres still struggle to put the power down especially in lower gears. Hope I can upgrade to stickier rubber in the future.
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