I’m happy with the overall experience at the service centre. They’ve been prompt with the delivery, the workmanship is good, and they did not try to sell me unnecessary stuff.
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Annual service update
After the trip to Chennai this month, the console was showing that an engine oil change is due in another 1200kms. Since there was no other travel coming up, I decided to get the car serviced. Found out that the Deutsche Motoren service center is closer to where I live, so booked a slot with them yesterday morning.
The center isn’t as big but seems to have a steady volume of cars getting repairs and servicing done by the looks of the number of vehicles parked. I was assigned to Mr.Aftab and given it was the long weekend with a lot of unplanned leaves, it took an hour to actually meet the service advisor. I was treated to some coffee and spent time going over the different accessories they’d put up on the counter.
After the wait, I got to meet Mr.Aftab. He apologized for the delay and then proceeded to inspect the car and also asked me if there were any complaints from my side. I had none, just wanted the regular service to be taken up. He mentioned there’s a campaign wherein BMW is replacing the EGR cooler and said they’ll take it up as part of the servicing. I requested them to check the brake pad and disc thickness given the car has done approx 34,700 km.
They came back saying the pads are good enough for another 8000-9000kms or so. Kudos for this fully should go to Mohit, the previous owner, for having driven the car carefully. I also got the brake fluid inspected and topped up. In terms of accessories, I went with the boot mat as I felt it would go a long way in keeping the boot lining clean. I also got the Alcantara key fob cover. Mr.Aftab recommended the diesel fuel additive to help clean up any deposits given the car has crossed 34,000kms, so got that as well. You dump in one can’s worth of content for one full tank of fuel. Will see if that makes any difference to the smoothness of the engine.
Towards the end of the day, I got a message from Mr.Aftab that the car was ready to be delivered and that I could come and collect it today at my convenience. I went in the afternoon and met another service advisor Mr.Ajith, who walked me through the items in the bill and handed over the vehicle. I’ve asked for the BRI extension to the 5th year, but they are yet to come back on that.
Overall, I’m happy with Deutsche – they’ve been prompt with the delivery, the workmanship is good, and they did not try to sell me unnecessary stuff. When I told them I’d done a PPF, they said, sure we will not wax the car, just do a regular foam wash.
With the black grill, the front of the car is now transformed for good.
Set of microfilters, one of the expensive items in the service
Wiper blades
Air filter
Condition of the air filter after one year on the road
Diesel fuel additive
M Performance key fob cover
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