Received real-time service updates via photos & videos of my SUV.
BHPian bharathdonti recently shared this with other enthusiasts.
I’m sharing my recent experience with the 10,000 km service of my Kia Seltos at Sunrise Kia in Nizamabad.
1. Early Service Decision: My odometer read 9614km, but with a planned weekend trip to Tadoba, I opted for the 10,000km service earlier than scheduled. I was still determining the service quality at the first Kia showroom in Nizamabad, but I went ahead.
2. Seamless Check-In: I arrived at 10:30 am, where the service advisor immediately began checking my car. They created a WhatsApp group with the service manager, general manager, service advisor, and technician for transparent communication. When I mentioned that I had the convenience plus package, they said that transferring from another dealership would cost me ₹300 as I bought it at another dealer. The convenience package is at the dealer level. This surprised me, but I told them to go ahead. However, upon transferring, they said surprisedly, “Sir, no charges.”
3. Unexpected Rodent Issue: The service advisor discovered rat footprints in the engine bay, which was a surprise considering my spacious apartment parking. I requested rodent repellent.
4. Transparent Service Process: The service commenced at 11:00 am, with real-time photos and videos shared in the WhatsApp group. A puncture was identified, and extra charges were communicated.
Below is the list of changes in the 10,000 km service:
- Air Filter
- Engine Oil
- AC Filter
- Top-up of AD Blue, which was at 60%.
5. Service Completion and Additional Offerings: By 1:30 pm, the car was ready, washed, and returned. The dealership attempted to sell underbody and Ceramic coating but was politely rejected.
Worthy Points to Share:
- Convenience Plus Package Clarification: AC Filter and Oil Filter are not billable only at 20,000km and 40,000km.
- Let’s discuss Elephant in the room: Dashcam Warranty Confirmation! I installed a Viofo A229 Plus (hardwired) dashcam, which I bought from the USA, and it did not void the warranty.
- Scratch Care Program: Contrary to some discussions, the My Convenience package does not include the Scratch Care Program. I verified this with two different dealers. I would appreciate it if someone could throw some light on this.
Attaching few images
Ad Blue. Pre and post-top-up. They filled five ltrs. They use ClearBlue by Indian Oil
Overall, a positive experience with Sunrise Kia in Nizamabad
I am looking forward to hearing your thoughts and experiences! Safe driving, everyone!
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