The S1X+ left a positive impression during the test ride despite lacking a touchscreen.
BHPian demonashes recently shared this with other enthusiasts.
I recently encountered a highly frustrating experience while attempting to purchase Ola Electric’s S1X Plus. Initially enticed by the attractive offer, boasting an ex-showroom price of 89K and an on-road price around 102K, my enthusiasm swiftly turned to disappointment as the process unfolded.
Upon visiting the Experience center at Rajajinagar with my wife for a test ride, the S1X+ left a positive impression despite lacking a touchscreen. Notably, it featured a dual front fork and decent boot space. However, the absence of a physical key and the reliance on a PIN for unlocking posed an inconvenience, though the Bluetooth option seemed like a viable alternative.
After making an online payment on December 7th, with a promised delivery date of December 18th, I anticipated a seamless transaction. Unfortunately, communication from Ola Electric was lacking, and it wasn’t until December 22nd that I received a call for vehicle registration. Due to prior commitments, I couldn’t be present until January 2nd. Surprisingly, the representative insisted on my physical presence, causing a delay in the registration process.
In the New Year, on January 3rd, after numerous attempts to contact customer care, I was promised a callback that never materialized. Frustrated, my visits to the Experience center yielded the standard response, “Just wait for 24 hours, sir.” This prompted me to reconsider my decision, especially after stumbling upon this thread echoing similar concerns about Ola Electric’s customer service.
Attempting to cancel my order proved to be another ordeal as the app displayed an error, stating that my order was invoiced and could not be canceled. The situation escalated when I discovered my scooter had been allocated to someone else and already registered in Kolar! The manager assured me he would work on canceling the registration, allowing me to proceed with the cancellation process.
Around the same time, news of a 25K reduction for the Ather 450S caught my attention. Frustrated with Ola Electric’s handling of my purchase, I decided to cancel my S1X booking and opted for the Ather 450S. After persistent follow-ups, the cancellation button on the app was finally enabled, and I canceled my order. While awaiting a refund, I headed straight to Ather this evening and booked the Ather S, hoping for a smoother and more satisfying experience. Fingers crossed for a better journey ahead!
This thread influenced my decision.
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