The team at this training center were quick to address the issue. They’ve also mentioned how multiple H’nesss’ owners have already replaced their front Tyre under warranty.
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Fresh Update
The bike feels planted. The wobble is a thing of the past now. It darts across terrain as straight as an arrow.
I decided enough was enough after 5k kms of wobble and have reached out to the customer support by raising a warranty claim on their website.
Mr. Guy Hadly from their team promptly reached out to me on the 27th of October and asked me to visit their training center in Ekkatuthangal, Chennai. This was a (quick) 30 min. ride from home and after three months of doting around and postponing, I finally decided to make the trip on January 27th in hopes of getting my issue resolved.
The team at this training center were quick to address the issue. They’ve also mentioned how multiple H’nesss’ owners have already replaced their front Tyre under warranty. However, by this point, since my usage was still under 10k, they’ve asked me to get the Tyre refit and verify for around 10 days before going for the replacement route. After getting it refit, the wobble has turned into a shiver and I rode the bike straight to Bigwing Ambattur to get this and a minor oil leak around the oil filter area checked. I’ve also asked them to paint/fix any rusting spots they found on the bike (there were small spots on the bike which they painted/polished out). I was told that my cone set was a bit weak and would need replacement during the next service. They also informed me that they’ve “ADJUSTED” it for approximately the 5th time and that I wouldn’t face this issue again. This was clearly not the case, as usual. I got back a very clean and shiny looking bike but it still shivered around the 70-90kmph mark.
Informed the same to Mr. Hadly after 10 days and he asked me to drop in for a replacement. I was told that my new Tyre was ready to be fit onto the bike. Visited the training center on Feb. 7th and got my Tyre replaced. Paid Rs. 550 for the worn out treads and happily left the center.
I’ve now driven for over 1000 kms since then and the bike feels absolutely planted and stable. After the cone set adjustment and oil filter leak issue addressed at the service center, the bike somehow felt more refined than ever. With a planted front Tyre, I’ve rekindled my love for this bike with added peace of mind. I’m not sure about the longevity of this fix but I’m an extremely happy rider as of now.
Went solo for a Valentine ride organized by Bigwing Ambattur to Mahabalipuram last Sunday and the ride was painfully slow. Never crossed 70kmph on a 6-lane highway with beautiful roads/scenery and the bike returned her personal best of a whopping 46kmpl. I’ve never ridden this slow and have thus been blessed with great mileage. Perks of riding in a group I guess. The bike has been absolutely planted on the way back home (rode back solo since all the couples stayed back for a lovey dovey photo shoot and I would clearly be overstaying my welcome as a solo rider ) and the trip average quickly dropped to 36.2kmpl for a 138.8 kms total.
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