I have multiple questions for the service manager at the Tata workshop, but am yet to get a response.
BHPian SpeedBird recently shared this with other enthusiasts.
I had a pathetic experience with Key Motors Kanakpura, Bangalore. Below is the email I sent to their service manager, CRM, and Branch manager, to avail of no response. I have also attached the photo of the “service” they provided during the rat-bite incident. Here is the email that I sent:
I own a Tata Altroz XZ with reg: ********** which suffered from a rat bite 2 times recently, for which I left the vehicle for service at Key Motors Kanakpura branch, the first one dated 21st June ’23 and the second one dated 13th July ’23.
During the first instance, the rat-bite-damaged wiring was replaced within half a day and delivered the same day. Upon reaching home and inspecting the quality of the work done, I was concerned and brought it to the notice of the Service manager Tharun over WhatsApp, for which I got no reply. I even told the same over the feedback call which I received from Tata Motors. While I was figuring things out to re-check the wiring done by reaching out to the correct POC and taking some basic precautions against rat bites, a second bite happened on 13th July, this time, biting the same wire which was repaired along with another wire next to it, which seized the engine completely. Therefore, the vehicle was towed.
During this second instance, I was expecting the same rewiring and was also hoping to check on the previous rewiring while collecting the vehicle. But to my surprise, the service advisor assigned to my vehicle, Subhash, called me and said that the repair would cost around ₹15k since replacement of the whole wiring harnesses is required and on top of that, insurance cannot be claimed on the same since they have done some patchy rewiring work and the original photo of the rat bitten wire was not taken, thereby the claim getting rejected if claimed. Furthermore, the advisor warned me that the vehicle would risk a short circuit if the normal rewiring was done. The advisor also claimed that the wiring snapped 2 times during their test run of the vehicle. Considering the advice, I agreed to the replacement having no other choice. However, after 15 days of keeping the vehicle, the advisor called me and said that the part which arrived was wrong and they needed more time. I was angered by this delay and the carelessness and I took the risk of the patchy rewiring and drove the vehicle slowly to Mysuru URS car service station in Hebbal. The delivery of the vehicle was taken on 26th July.
At the URS car service station, they patiently showed me the entire wiring harness where it was realised that it was exactly as same as the first instance rat bite it was fixed in half a day. They assisted in the rewiring work and after seeing the rewiring work, I got confidence as the quality of the work done was excellent.
I then drove to Shringeri which is known for bad and unexpected roads and I didn’t face any issues whatsoever.
Now, it has been over 15 days and I still haven’t received any feedback call!
Here are my questions:
- Why was the wiring done hopelessly during the first instance of rat byte and why didn’t I get any response when I raised a concern to the service manager over WhatsApp?
- During the second instance, why weren’t any photos taken of the rat bite by the service station, knowing that the rewiring would cost 15k and the customer might opt for an insurance claim?
- If I was able to drive to Shringeri from Mysuru on bad roads for around 500km, why didn’t the wire snap then, but it snapped 2 times while the advisor went for a test run? This asks further question, was the part replacement required in the first place?
- Why after keeping my car for 15 days, did the advisor say that they had the wrong part and required more time?
- Why didn’t I receive a feedback call from Tata Motors within 3 days (for the second rat bite instance) when I received them without miss within 3 days for all my prior services, including the service of the first instance of rat bite?
I request you to escalate this service instance which was performed by key motors initiate a feedback call for the same and provide me with answers to my above questions.
Check out BHPian comments for more insights and information.
