Several reps responded in our comments section validating the article. T-Mobile reps are under enormous pressure to reach certain sales and performance metrics placed on them by their managers and the executive suite in Bellevue. Multiple T-Mobile customers mentioned how when they went into a T-Mobile store to buy a specific phone, they were told only one unit remained and that it couldn’t be sold without the purchase of accessories. This sounds more like a scheme to get consumers to buy more than just a new phone.
Leaked internal email from T-Mobile to its reps references our article from Saturday. | Image credit-Reddit
“I hope they keep getting called out for their anti consumer tactics and BS metrics, compared to about 2-3 years ago I never had to upsell or push accessories as much as I do now and I’m still making less than I was then while these higher ups are making more than ever.”-Reddit subscriber achiiee
As we said, the email was leaked on social media, and reps who responded were skeptical that there will be any changes coming. “But come on, now. Report it to your RMM and SrMgr? OKAY – but they’re the ones pushing these tactics,” one wrote. It is also hard to believe that T-Mobile executives have no idea that these things are taking place.
Nonetheless, we hope that by addressing this issue, T-Mobile and its reps can come to an understanding that will allow the reps to earn a living without having to resort to unsavory sales tactics.
