The insurance claim coordinator was unprofessional, rude and disrespectful. He wasn’t willing to accept his mistake and the difficulties (financial, logistical and delays) caused due to it.
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First of all, I would like to bring to the notice of any potential Ola customers who buy insurance from this company through the Ola Website to take note that although an Add-On of Road Side Assistance is shown, in reality, you get only Breakdown Assistance which is not the same.
Pictures attached:
What they tell you that you would get when you buy the Insurance
What you get after purchasing
This makes a lot of difference as you will get assistance only in case of vehicle breakdown, and not any towing services for transport to the nearest workshop. I learned it the hard way and had to incur a lot of expenditure to get the vehicle to the nearest service centre, which was another ordeal.
Anyway, I got my vehicle back yesterday and I have to say, the communication from the insurance company’s side is very poor as I had reiterated earlier (they told me to bring it to one service centre where no repairs were going on and had to transport to another service centre over 10 km away, which made me incur double the towing expenditure.) However, the repair and claim process went well apart from the unprofessional, rude and disrespectful attitude of the insurance claim coordinator who wasn’t willing to accept his mistake and the difficulties (financial, logistical, and delays) caused by it.
The claims personnel from Ola was very cordial, and he got the vehicle repaired right on time as per VRO (28th June 2024) and I received my vehicle on said date.
So, the claim process went by, but now the real problem is I had to incur a lot of expenditure (hospital bills, lost NCB, New number plates. Belt cover not covered in insurance, towing and many more) which amounted to a huge sum of money out of my pocket for something which is not my fault and now am at the mercy of the one who caused the incident to get my money back.
Such is the state of affairs, but I am grateful that something that could have been much worse only ended up this way, Anyways I am hoping for the best.
Finally, I would like to sincerely express my gratitude to all the BHPians who provided their valuable advice in this matter which helped me get over this issue. Such is the beauty of this forum that I had so many members reaching out, Thank You All!
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