The Pixel 6 owner was supposed to receive a replacement after his phone was bricked by the Android 15 update
Two weeks after the bricked Pixel 6 was received by Google, the customer’s replacement overview online said that Google was still waiting to receive the phone. A Google rep confirmed via a phone call that it had indeed received the phone paperweight and that the customer would get an email within two days with the shipping details for the replacement phone. Six days later, the device owner was still waiting for that email.
Pixel 6 on the left, Pixel 6 Pro on the right. | Image credit-PhoneArena
Since the last call, our hero was unceremoniously disconnected in the middle of a call about his phone. Even more frightening, another rep told him that the phone’s unique IMEI number didn’t match any device listed in Google’s system. Yikes! He has been without a phone now for more than two weeks since he has not received the replacement he was supposed to receive. The whole situation has left this Pixel 6 owner without a phone, stressed out, and feeling as if Google stole his phone.
Here’s one solution that will make this customer happy
The fabulous HTC One (M8), my favorite phone of all time. | Image credit-HTC
Google does need to do something for this Pixel 6 owner. He sent his bricked phone back to Google and was told he would receive a replacement. Keep in mind that it wasn’t his fault that the software update broke the device. It has now been weeks and he is out his phone and the replacement he was promised. If Google wants the Pixel to become a serious challenger to iPhone and Galaxy smartphones, it needs to improve its customer service operations.
