This is the third sensor failure I’ve faced this week, following the DEF error and AC actuator failure.
BHPian rpmmachine recently shared this with other enthusiasts:
Another day, another serious issue with my Mahindra XUV700. This time, while the vehicle was in motion, it displayed a Check Engine System warning. Deeply concerned, I immediately contacted Mahindra Punj Autos in Hoshiarpur, Punjab. The service head, advised me to stop using the vehicle for safety reasons. He promptly helped arrange RSA and ensured the vehicle was towed to their service center without delay.
While I am increasingly frustrated with the quality and reliability of the Mahindra XUV700, I am equally grateful for the exceptional support I received from Mahindra’s customer care team, especially the service head. His professionalism, attentiveness, and consistent follow-ups—checking the status of RSA, overseeing the towing process, and ensuring immediate action upon the vehicle’s arrival at the workshop—deserve recognition. Employees like him are invaluable, as they know how to manage and reassure frustrated and disappointed customers. Mahindra should make every effort to retain such dedicated individuals. This is the third sensor failure I’ve faced this week, following the DEF error and AC actuator failure.
Mahindra urgently needs to re-evaluate its sourcing of components from vendors, as the current quality standards are far from acceptable. Having owned vehicles from Hyundai, Maruti, and Toyota in the past, I’ve never encountered such persistent problems. Aside from routine annual servicing, I never had to visit service centers so frequently. With the XUV700, I find myself visiting the service center 3-4 times a month due to serious issues.
I have only one car, and with issues like these, I’ve started feeling that purchasing a Mahindra vehicle was a mistake.
It’s better to settle for less features but peaceful ownership.
I kindly request someone from Mahindra’s customer care team to address this matter. My experience with the XUV700 has been disheartening.
To anyone considering purchasing the Mahindra XUV700, I urge you to reconsider. While the vehicle’s features may initially charm you, these persistent issues can overshadow the excitement and lead to significant frustration, as I have unfortunately experienced.
At last, thanks to the Mahindra Roadside Assistance team for being so helpful.
Dear Mahindra team, please take this feedback seriously. Your customers spending 3 million deserve better.
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