CMD of TGNPDCL K. Varun Reddy.
| Photo Credit: By Arrangement
HYDERABAD
The Northern Power Distribution Company of Telangana Ltd (TGNPDCL) has initiated several customer-centric measures to bring electricity services closer to consumers and ensuring innovative solutions for addressing their issues and needs.
As part of the initiatives, the Northern Discom has introduced a ‘Vidyut Prajavani’ (Electricity Public Grievance Programme) every Monday wherein consumers could directly voice their concerns. Additionally, Consumer Reception Desks have been established at all circle, division and section offices to address consumer complaints promptly.
These initiatives would help resolve issues either immediately or within a stipulated time, based on their severity, CMD of Northern Discom K. Varun Reddy said on Friday. Further, the efforts would enhance trust and strengthen relationships with consumers.
The Discom has also launched ‘Vidyut Adhikarula Polam Bata’ (Electricity Officers’ Field Visit) Programme to address farmers’ concerns and it has yielded promising results. As part of it, the Discom is replacing damaged poles, tightening loose power lines and installing intermediate poles to improve power infrastructure.
To mitigate power disruptions caused by heavy rains, strong winds and also technical failures, Emergency Power Restore Team (ERT) vehicles have been deployed. These vehicles are equipped with all necessary material and GPS tracking systems, enabling the teams to respond quickly to restore power in the affected areas.
With the aim of achieving zero electrical accidents, the Discom has appointed Technical Divisional Engineers as Safety Officers and is conducting widespread awareness campaigns to educate consumers about electrical safety. Farmers and consumers are being advised not to undertake any unauthorised electrical work and instead use the toll-free number 1912 for assistance.
To ensure uninterrupted power supply, 33/11 KV interlinking lines have been established to provide an alternative power source in case of technical issues. Additionally, old substations are being renovated and AB (air break) switches and fault passage indicators are being installed to quickly identify and address power supply disruptions.
The Northern Discom has further strengthened its digital services by enhancing the TGNPDCL mobile app, which now includes 19 new features for customer convenience.
Published – February 28, 2025 07:00 pm IST
