Vijayawada: Chief secretary K Vijayanand has directed officials to strengthen the reach of the Mana Mitra WhatsApp governance platform and ensure that all govt services are delivered through it. He conducted a review of the real-time governance society (RTGS) operations at the command and control centre.Vijayanand inquired about the progress of services being offered through WhatsApp governance and emphasised the goal of enabling 500 services to be delivered via Mana Mitra by June 12. He underlined that chief minister Nara Chandrababu Naidu envisions a citizen-centric governance model where people no longer need to visit govt offices or chase officials to get their work done. Instead, all services should be made easily accessible through digital platforms like Mana Mitra. He stressed the need to take Mana Mitra deeper into the public domain and said secretariat staff should play a vital role in creating awareness among citizens about its benefits. He also instructed that the data integration process within RTGS be accelerated to meet defined targets, as integrated data would enable more efficient and seamless service delivery across departments with the support of RTGS’ technological infrastructure. Addressing panchayat raj officials, Vijayanand noted some progress in sanitation and waste management efforts in villages but stressed that sanitation standards must be improved significantly. He reiterated that govt’s goal is to ensure visibly clean villages. Additionally, he called for greater progress in APSRTC services.
