Though I was going to wait in the customer lounge, the service advisor suggested that I would only get the bike between 12:00 PM and 01:00 PM.
BHPian neil.jericho recently shared this with other enthusiasts:
Before jumping into the service experience at Orion Suzuki in J.P, Nagar (Bangalore), here is a quick look back at the service history of the motorcycle (all of which has been chronicled in this thread). The first service was completed in July 2022. The second service was completed in September 2022. The third service was completed in January 2023. The fourth service was completed in March 2024. This fifth service took place in March 2025.
I reached the service center shortly after 09:00 AM and found that a few customers had already arrived before me. The service advisor promptly listed down items like a complete brake overhaul and bike polishing, which I insisted get struck off. The SVC only stocked Suzuki Ecstar engine oil, so I couldnt continue with the Motul 7100 fully synthetic oil that I had gotten at the Suzuki dealership in Cochin. Besides the regular service, I wanted foam grips and a Bobo mobile holder (with a charger) to be installed. Day 1 readers might be wondering why a new mobile holder, when one had already been added to the motorcycle. The thing is, I had moved the previous holder to the KTM Duke 390, and hence, had to order another one before the upcoming summer rides.
Though I was going to wait in the customer lounge, the service advisor suggested that I would only get the bike between 12:00 PM and 01:00 PM, as they had some vehicles from the previous working day, that were yet to be serviced. Unfortunately, the customer lounge had seen better days and the air conditioning was not working. After a well deserved wash, the motorcycle was wheeled into the service bay by 10:40 AM. I handed over the grips and the mobile holder to the mechanics, who refused to install the holder, claiming that the charging cable would drain the battery! The service advisor told them to at least route the wiring to the battery, which they half-heartedly agreed to. I informed the service advisor that I wanted the spark plug to be changed, which was communicated to the mechanics.
Half an hour later, the motorcycle was wheeled out and everyone in the SVC forgot about it. Another half hour later, I went hunting for my motorcycle and realized that it was parked in the basement and the mobile holder was nowhere to be seen! I had a word with the showroom owner, who promised to set things right. Finally, by 12:20 PM, the work was done, or so I thought. The mechanics had forgotten to change the OIL CHANGE symbol on the dash! Anyways, to compensate for the average service experience, the motorcycle was given another cleaning / polishing, despite me insisting that it wasnt really required. After getting home, I realized that they had forgotten to change the spark plug.
The cost of the first service was Rs 814 (Ecstar fully synthetic oil & no labour charges)
The cost of the second service was Rs 936 (Ecstar fully synthetic oil & no labour charges. The cost of spares had gone up a little).
The cost of the third service was Rs 1,146.96 (Ecstar fully synthetic oil & air filter was replaced. No labour charges) .
The cost of the fourth service was Rs 2,769 (Motul 7100 fully synthetic oil & air filter was replaced. Labour charges included).
The cost of the fifth service was Rs 2,007 (Ecstar fully synthetic oil. Air filter was not replaced. Labour charges included and have gone up a little.)
The intervention by the helpful showroom owner did expedite the resolution of the issue but truth be told, I wasnt happy with the laziness / arrogance of the young mechanics. Overall, this was the least impressive of all the Suzuki service experiences but on the positive side, the motorcycle is back to purring away to glory after the oil change.
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