I liked the fact that the owner and service head owned up to the shoddiness of their initial workmanship
BHPian neil.jericho recently shared this with other enthusiasts:
Last week, I had gone to Orion Suzuki in J.P. Nagar for the fifth service of the Suzuki Gixxer SF 250 and all things considered, it wasnt a great experience. The mechanics claimed to have finished the work on my motorcycle, despite deliberately not installing the mobile holder. They also forgot to replace the spark plug. The motorcycle was ready for delivery, but for over 30 minutes, everyone forgot about it.
Along with the oil change, there was one task which I had got the Service Advisor to add to the job card – tightening the mirrors. The right side mirror would sometimes angle forward, ever so slightly, if I rode over bad patches, while the left side mirror stayed rock solid. The Service advisor confirmed to me that they had tightened both the mirrors. On the subsequent breakfast ride, I was dismayed to find that the constant folding and reopening of the mirrors at the service center, combined with the mechanics forgetting to / choosing not to tighten the mirrors, resulted in both the mirrors angling forward after every 5 – 10 minutes. Not only was my rear visibility compromised, but I had to keep leaning forward to pull the mirrors in.
I revisited the Orion Motors SVC, and the same service advisor promised to get the issue rectified. After speaking to the showroom owner and the service head (who was on leave when I had brought the bike the first time), things began to move rather quickly. I liked the fact that the owner and service head owned up to the shoddiness of their initial workmanship. They were kind enough to cover the cost of the spark plug, even though I insisted on paying for it. The service head did explain to me that they have trained senior mechanics who were dedicated to the 250s, but as fate would have it, the main mechanic was also on leave when I brought the Gixxer SF 250 for service. Oh, and they fixed the non-functional air conditioner in the customer lounge.
Though it took 2 visits to complete what should have been a simple motorcycle service, the team at Orion Suzuki finally did everything that I had expected of them. Given the reassurances from the service head, I would go back to them for the sixth service, which should happen later this year, if everything happens as per my plans.
Now, back to motorcycle ride updates until this year’s summer rules out further escapades from our weekly drudgery!
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