I got a Triumph Tiger 900 Rally Pro in May 2023 and was looking for a top box that is large enough to accommodate 2 full-face helmets
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Triumph branded one was really well made (actually manufactured by GIVI for Triumph), but it was available only on 43 Ltr, which is too small for my requirement. I already bought Triumph-branded panniers and they are really really good. They can also be operated with the same bike key.
While searching for other brands in the 55+ Ltr model, I came across multiple Chinese brands, but was not sure about the quality or service and support. On the Triumph users forum, someone suggested Hexa-GT, and after looking at their website, I learned that it’s an Indian company started by some motorcycling enthusiasts based in Bangalore, and all items are made in India. After getting review feedback some one user (only one I could find using it), I decided to support Make in India and Indian manufacturers and ordered a 58Ltr Top box with a mounting rack.
Issues started with the delivery of the box itself. I ordered a gray color one and they sent me a box with was marked incorrectly as 43Ltr. The lid had a huge gap on one side and won’t close properly. Fortunately, I had created an unboxing video, and I sent it to Hexa-GT with the request for a replacement. Now they don’t have a customer support helpline or any other contact number displayed anywhere on their site. There is only one email address, and you are at their mercy if and when they reply.
I got help from the fellow Triumph user who recommended it, and he gave me the number of his friend who apparently works with Hexa-GT. I called the number and I was told that they are reviewing my unboxing video and will get back. After another week, I got a call again that they’ll replace the box for me, but they don’t have the gray color and it won’t be available soon, as production has stopped. I asked for silver color then, as there was no other choice. So basically, they sent me the last “gray” piece, which was defective without doing any PDI.
Another 4 weeks go by, and after several follow-ups, they finally shipped the new box to me. I again checked it upon arrival, and it seemed good.
1. The build quality of the top box is good, with 1.5mm aluminum construction
2. Comes built in with pillion rider back cushion, carry handle, internal net as well as an inner bag (although it’s much smaller for 58 ltr)
3. Came with additional reflective stickers to be pasted for additional safety
I installed the rack, which had an additional support plate for the Tiger 900 specifically. No Stainless Steel option for Tiger, though. Mounting hardware, including bolts and spacers etc, was provided, and it took around 30 mins to mount it.
Everything was good for about a month, and the box felt solid. After about a month, it started rattling on rough roads or speed bumps. After checking, I found that almost all the bolts came loose due to vibrations. Even though they had Nyloc nuts. Consultation with Hexa-Gt provided no solution. I re-tightened all bolts after applying blue threadlock and the rattling stopped.
After about 6 months of usage, the box again started rattling. After a detailed inspection found that the part that locked in the mounting bobbins was rattling because somehow the gap between the bobbin and the rubber below was increased, probably due to friction or wear. I had to add more rubber packing in the mounting bobbin.
Last year October (about a year after my purchase), I found the rack plate cracked around the front 2 mounting bolts. Since Hexa-Gt provides a lifetime warranty on their products, I sent some pictures to them on the support email ID, only to get no response from them. I tried calling the number of the person who works with Hexa-GT I received earlier, and there was no response. Sent WhatsApp messages, and they were not even delivered. I thought of traveling to Bangalore and visiting their warehouse as well, but this was very frustrating.
I got an email after 2 months on 1st Jan that they’ll send me a replacement. Another 1 month goes by, and no response.
I learned from a fellow Triumph user who gave me the contact number that the person is getting married, so they may be busy. I again waited patiently to get something from them. Meanwhile, one of the mounting bolts, which was supposed to be Stainless steel, broke in half, further rendering the top box unusable at all. I sent a strong email to them and one of the owners replied with his own contact number. I called him and he assured me he’ll sort out the matter and send me the replacement. However, he asked me to pay for it as he understood that I had bought the place for the Tiger 800 initially and was now asking replacement for the Tiger 900. Again, 3 weeks go by with nothing while the top box was in the garage, sitting, collecting dust.
Finally, I got a call from their person apologizing for the delay and that my rack plate will be shipped ASAP. I got an email in 3-4 days with a tracking link, etc. Now, for 1 week, the plate was not picked up by the courier company. Again, I sent mail to them and again got a reply after 3 days that there was a problem with paperwork and it will be resolved.
Finally, after 5 months of follow ups I received the rack only to find that the mounting screws (one of them was broken in half) were missing. Again, following up and waiting, I was finally told that they’ll send the bolts. I haven’t received the bolts to date. They are not replying to my emails/messages either.
All this while, the actual top box itself was pretty good without any apparent issues, and I am happy with that product.
Only if Hexa-Gt can improve on its customer support and communication. I won’t recommend buying Hexa-GT specifically for this part. If you don’t care about it or a lifetime warranty, then it’s a good Indian manufactured product.
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