ICICI Lombard has partnered with Amazon Web Services (AWS) to complete a cross-region disaster recovery (DR) upgrade, moving its secondary setup from AWS’s Mumbai region to the Hyderabad region. The shift ensures continued access to critical applications in the event of service disruption, with automated failover and real-time validation.
The insurer’s business-critical applications are now backed by a fully cloud-native, automated DR solution using AWS services such as Elastic Disaster Recovery, AWS Step Functions and infrastructure-as-code. This supports continuous data replication between sites and automatic switchover through domain-based routing.
“ICICI Lombard has successfully executed a full-site disaster recovery (DR) drill, marking a significant milestone in our digital resilience journey,” Girish Nayak, technology and health (underwriting and claims) chief at ICICI Lombard, said. “We seamlessly transitioned all business applications to our secondary cloud region, demonstrating our readiness to operate without disruption during unforeseen events. This was not just a test of technology, but a validation of vision.”
Nayak said the automated setup reduces manual intervention and reinforces the company’s strategy of maintaining business continuity and meeting regulatory requirements. “Our partnership with AWS is a cornerstone in future-proofing our digital infrastructure, moving us from recovery preparedness to true continuity assurance,” he added.
Kiran Jagannath, head of financial services and conglomerates of AWS India and South Asia, said, “AWS is pleased to collaborate with ICICI Lombard to secure its mission-critical workloads, ensuring faster application recovery, greater reliability and data protection through a fully automated data recovery process.”
The initiative reflects ICICI Lombard’s broader technology strategy, having previously migrated its core policy issuance and claims platforms to the cloud. The company has continued to modernise its infrastructure within the BFSI sector and strengthen its digital operations to handle growing climate, operational and technology-related risks.
