A Delta Platinum Medallion member has shared a deeply upsetting experience during a recent flight from Atlanta to Barcelona, calling it one of the most humiliating journeys of their life.
Loyalty Met With Indifference
The flyer, a loyal Delta customer for over five years, never expected perfection but did expect basic support in the event of a crisis. What followed, however, was a disappointing mix of poor preparedness and cold responses.
Vomit Incident Ignored Mid-Flight
Around four hours into the flight, another passenger mistook a light for the bathroom door and vomited on the flyer. Their clothes, shoes, and bag were completely soaked. While the incident itself was unintentional, Delta’s handling of it raised serious concerns.
There were no vomit bags, no cleaning kits, and no urgent help. After 15 minutes, a flight attendant arrived with nothing but a small packet of wipes. One crew member continued to serve first class, showing no concern for the situation.
Support Came from Fellow Passengers
It was other passengers who stepped in, offering towels, wipes, and even cleaning sprays. Still, the affected traveller had to sit in soiled clothing for the next nine hours of the international journey, enduring both physical discomfort and emotional distress.
Minimal Compensation for Major Loss
The passenger estimates losing about $600 in belongings sneakers, clothing, a bag, and AirPods. Delta’s response? A $100 voucher and 4,000 SkyMiles. To the traveller, this felt like a dismissal of their suffering.
Passengers Expect Better
The passenger isn’t demanding luxury, just the basics: emergency preparedness, empathetic staff, and fair compensation. For an airline of Delta’s stature, it’s the bare minimum. Failing to meet those expectations, especially for a loyal flyer, is simply unacceptable.
