A passenger flying with Indian water from Mumbai to Bengaluru recently shared a frustrating experience involving in-flight meals on a late-night journey.
Turbulence Disrupts Meal Service
The traveller had selected a non-vegetarian meal during web check-in and expected dinner to be served on board. However, due to repeated turbulence and the seatbelt sign being turned on several times, the meal service was interrupted.
Although the crew began serving meals, many passengers, including this flyer, were left without any food by the end of the flight.
No Alternatives or Compensation Offered
When the passenger enquired with the crew, they received an apology but were not provided with an alternative or any form of compensation. With no food on the flight, the traveller had to buy dinner later at the airport.
Airlines Cite Safety, But Experience Matters
In such situations, airlines typically cite “safety first” to explain disrupted services, as cabin crew are not allowed to serve during turbulence. While this reasoning is valid, it still affects the overall customer experience especially when passengers have pre-booked their meals.
Filing Complaints Can Help
Filing a complaint with Air India might not ensure compensation, but it does record the service issue. Over time, consistent feedback pushes airlines to improve operations and customer care.
A Small Gesture Can Go a Long Way
Even a simple gesture such as bonus miles, a meal voucher, or an apology email can make a difference in restoring trust. For airlines aiming to maintain loyalty, addressing such lapses is essential.
