BHPian mikem recently shared this with other enthusiasts: Another update: A big thanks to forum member @Zandot for connecting me directly with someone in senior management at BYD India. That apparently expedited the delivery of the replacement Powertrain Domain Controller unit, which finally arrived at the workshop last Friday, more than a month after the car broke down on August 7th. Interestingly, I was getting clearer updates from the connect at BYD India while Landmark seemed confused about the part’s dispatch status. So much for supply chain logistics-I was practically updating Landmark on their own receivable part rather than the other way around! The workshop managed to install the replacement part over the weekend, and the car was delivered back to me on Monday night. But, lo and behold, one problem repaired, and another one delivered with the car! The Head-Up Display (HUD) was blurry and not clearly visible. At first, it seemed like some residue, but after cleaning both the windshield and the HUD unit thoroughly, there’s no improvement. So, I was back in touch with Landmark Mumbai, who, as usual, expressed total surprise at this new issue. The car is now back at their workshop for rectification of the HUD problem within 18 hours of receiving it back for the Power Domain Controller unit issue. Another issue that occured when my car was first taken to the workshop in early August. My keychain had an AirTag attached, and within a few days, it started tracking somewhere outside Navi Mumbai. I took this issue up seriously with Landmark, and after their internal investigation, they informed me that no employee of theirs resides in that area. They offered to compensate me for a new AirTag, but this raises serious concerns about their workshop security. To sum it up, it’s been an exasperating saga since the major breakdown on August 7th. First, the Powertrain Domain Controller failed, leaving my car stranded and taking over a month to source a replacement part-a process fraught with vague updates and poor communication from Landmark. During this period, my AirTag, attached to the car’s keychain, inexplicably showed up outside Navi Mumbai, pointing to troubling lapses in workshop security that Landmark could only address with an offer for a new AirTag. And now, the final chapter (for now) is the malfunctioning HUD, rendering a key feature of this premium car useless just as I thought I’d regained mobility. This entire ordeal has stretched 42 days (and counting) of BYD grief, leaving me to question the reliability of a 50 lakh vehicle and the competence of the service network. I’m starting to wonder if this purchase was a colossal mistake, especially when a car this expensive becomes a source of constant frustration rather than pride. Has anyone else endured such a relentless string of issues with their BYD? Read BHPian comments for more insights and information.
