Uber has silently launched a new in-app video recording feature for its drivers in India. The tool, which is meant to deter misconduct, has been introduced on a pilot basis. There have been cases of misconduct by riders in the past, where passengers have become aggressive and even threatened drivers with false complaints. One Uber driver said, “Female passengers travelling late at night insist that we follow the route they want instead of what’s shown on the map. If we refuse, they threaten to file false complaints.” The new in-app recording features will help protect drivers, providing video evidence in case of disputes. “All recordings are double-encrypted, stored on the device, and cannot be accessed by anyone, including Uber, unless a user chooses to share them as part of a safety report,” the company said. The feature is currently live in 10 cities across India. These include Delhi, Mumbai, Bengaluru, Chennai, Pune, Hyderabad, Chandigarh, Kolkata, Jaipur, and Lucknow. Source:Tech Crunch
