Check-in systems at several airports experienced disruptions on Wednesday morning due to a system outage, according to a PTI report. Sources also informed PTI that some flights have been delayed due to the issues.
“Microsoft Windows reports major service outages globally. IT services/ check in systems at airports are impacted,” passengers at Varanasi airport were informed via a notice.
The notice revealed that at least four carriers: IndiGo, SpiceJet, Akasa Air, and Air India Express. There were no immediate comments from Microsoft or the airlines. Airlines have reportedly resorted to manual check-in and boarding procedures to manage operations.
CHAOS AT HYDERABAD AIRPORT
This glitch likely contributed to chaotic scenes at Hyderabad’s Rajiv Gandhi International Airport. A video from the airport showed a large crowd of passengers gathered around an airline helpdesk on Wednesday morning, seeking information about their flights.
Travellers were seen holding up tickets and mobile phones, raising their voices, and pressing staff for updates amid the delays.
Delhi International Airport Limited (DIAL) on Wednesday morning also posted an advisory on X and said that some domestic airlines were facing operational challenges, which could lead to delays or schedule disruptions.
“Our on-ground teams are diligently working with all stakeholders to ensure a seamless and efficient passenger experience,” DIAL said in a post on X at 7.40 am.
AIRLINES SHARE UPDATES
Airlines also provided updates on the situation. Air India confirmed in an updated post on X that the third-party system has been fully restored, and check-in at all airports is now functioning normally.
“The third-party system has been fully restored, and check-in at all airports is functioning normally. All our flights are operating as per schedule. We thank our passengers for their understanding,” Air India said in an updated post on X.
IndiGo, meanwhile, said it had faced several unavoidable flight delays and some cancellations in recent days due to a combination of technology issues, airport congestion, and operational requirements.
“We have had several unavoidable flight delays and some cancellations in the past few days due to various reasons, including technology issues, airport congestion, and operational requirements. Our teams are working diligently to ensure that operations normalise as soon as possible. Furthermore, we are offering alternate flight options or refunds to affected customer, as applicable,” IndiGo said.
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