I haven’t been able to use my electric scooter for the last 5 days due to this issue and hence decided to leave it at the service centre.
BHPian m2badri recently shared this with other enthusiasts.
Update on Hero Vida Experience – 2 Months 400 kms done
This past week when I was trying to charge the battery at home, the charger started to malfunction. Neither of the batteries was getting charged. This happened on Wed (06 Mar) and I promptly reached out to Vida support through chat/calls. The case was registered in their portal – since that time every day, the case has been getting auto-resolved without even talking to me. I am sincerely re-opening the case every single time.
I reached out to RSA support since the battery isn’t getting charged, and I can’t take the vehicle to the service center. The RSA tech came home after a day and suggested towing the vehicle and confirmed to have submitted a request in their app. I had to follow up several times and finally, a towing vehicle reached my home after 2 days to tow the vehicle.
Since it was a Friday, the service center received the vehicle but told me that the vehicle would be seen only on Monday since they have a holiday on Sat / Sun as well. Practically, I haven’t been able to use the vehicle for the last 5 days. I choose to leave it at the Service center, since there is no point in keeping the vehicle with a battery charging issue.
My thoughts / feedback to those who are exploring buying Vida or any electric vehicle – Please wait for a year or more to invest in electric vehicles for two reasons – firstly the price of the EVs is falling down due to more inventory (I guess) – In Hyd, Hero Vida is now selling at 1.25 lakhs whereas when I bought it it was 1.60 lakhs just a few months before. (I got it for 1.20 after trading in a good Bajaj Avenger and a good number of offers / discounts – I still don’t understand the calculations as to how I ended up paying 1.20 lakhs after trading in a vehicle & with the discounts as well).
Secondly, the service centers are still focussing on petrol vehicles and their service staff aren’t trained to handle the EVs. You will experience the same thing that I am experiencing, if not worse – you will have to end up losing your vehicle due to these issues.
It’s not a good place to be in, after buying a vehicle worth 1.6 lakhs. My sincere advice is to hold off your purchases until a year or two – after the EV service and support system is fully established, then you can go in for the EV.
The vehicle as such is good but only until it doesn’t break down and this could happen for some simple reasons as well. In my case, the charging cable that they gave seems to be faulty. If there is a process for them to check it and re-issue one through warranty, the issue would have been resolved in half a day.
Secondly, if there were enough charging stations, I could have used them – at least for driving the vehicle until the charging cable issue was solved. There aren’t many Vida charging stations and though Ather stations can also charge, I haven’t tried them as yet.
Check out BHPian comments for more insights and information.
