If you didn’t get a proper solution on repeated attempts, you may try contacting the respective Zonal office.
BHPian Vagabond27 recently shared this with other enthusiasts:
This is a short guide for contacting Honda motorcycles & Scooter India customer care and offices. The things mentioned in this post are not new or out of the box. This is based on my 9 months valiant experience trying to follow up the issues with my brand new Honda Unicorn BS6 OBD2 2023 bike with Honda customer care. Applicable for 2024 model also!
When to contact Honda motorcycles customer care and Offices?
- When the service centre doesn’t provide a solution or you are not satisfied with their response.
- To speed up things and make them accountable.
The toll free customer care number is 1800-103-3434. Getting connected is fairly easy and the available time is from 8 AM to 9 PM. Three language options are available -English, Hindi and Tamil.
First send a detailed mail regarding the issues to customercare@honda.hmsi.in and then register a complaint by calling in the toll free. During the call you have to tell them that I have already sent my complaint through mail and then confirm your mobile number, email id and vehicle number etc. You will get a complaint number and a callback from the service center after this. If you didn’t get a proper solution on repeated attempts, you may try contacting the respective Zonal office as the next step and later in the regional office.
How to contact offices?
In all the offices, security personnel will be attending your calls and note your number/info etc and they will hand it to the office. They may or may not call back. There is no official way to talk with the office people unless they call back. They won’t talk through the office number which security personnel attend. Please don’t scold the security personnel, they are helpless!
The contact number of the registered Honda office (Plot No. 1, Sector – 03, IMT Manesar, Distt. Gurugram, Haryana – Tel: +91(0)124-2290011,+91(0)6712800) is just for showing on the website. Nobody will attend customer calls.
I am adding the contact number of Honda Zonal Office, Cochin for customers in Kerala – 0484-4029450 (currently not available in website).
Things to include in the mail:
- Detailed version of the problems faced- narration of all events with dates, attachments etc
- Vehicle number, Name of the service center, Total odometer reading, engine number, chassis number
Thank You!
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